Shipping & returns


1. Delivery of products and associated charges

1.1 The products purchased shall be delivered to the address indicated on the Order by the Client within 2-3 working days from Vendor, having accepted the Order, (with the exception of products to be customized or made that are not available in stock, as indicated by specifications for accessors such as ties, bow ties, paschmines) at the cost specifically indicated on the Website before placing the Order. The Vendor reserves the right to accept or refuse requests for delivery beyond the territories of Italy or Europe. In any case, for deliveries outside the territories of Italy, delivery expenses and lead times may be subject to change.

1.2 With reference to requests for deliveries to countries that do not belong to the European Union, any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.

1.3 The lead times for delivery indicated by the Vendor are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.

1.4 At the time of delivery, the Client shall be required to check:

  • that the number of packages delivered corresponds to the number shown on the delivery note.
  • that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).

Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier. 
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.

2. Right to return

2.1 Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products.

2.2 In order to return the products, the Client shall send notification to the Vendor within the time limits indicated to the following email address , or by means of the form provided for that purpose on the Website.

The User can withdraw using the following form which must be completed in its entirety and sent to the e-mail address, before the withdrawal period expires:

I hereby communicate my withdrawal from the sales or supply contract relating to the following product __________

Order number: _______ Ordered on: _______

Name and surname: _______

Address: ______

E-mail associated with the account from which the order was placed: ____________________

Date: __________